Refund policy

RETURN & REFUND POLICY

Effective Date: July 24, 2026

Thank you for shopping with TrendFlux. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, and order cancellations.

By purchasing from TrendFlux, you agree to the terms outlined in this policy.

1. Business Information

Business Name: TrendFlux

Website:
https://trendfluxstore.myshopify.com

Business Address:
461 SE Midway Blvd
Oak Harbor, WA 98277
United States

Customer Support Email:
vdos.barber@gmail.com

2. Return Period

TrendFlux accepts eligible returns within:

30 days from the date you receive your item.

To qualify for a return, customers must contact TrendFlux within the 30-day return period.

Return requests submitted after 30 days from delivery may not be accepted.

3. Return Eligibility Requirements

To be eligible for a return, items must:

Be requested within 30 days of delivery.
Be unused and in the same condition received.
Include original packaging, accessories, manuals, and components where applicable.
Not show signs of damage, misuse, alteration, or excessive wear.

Customers must provide:

Order number.
Customer name.
Description of the reason for return.
Photos or videos when requested.

TrendFlux reserves the right to refuse returns that do not meet these requirements.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Items damaged due to customer misuse.
Items altered or modified after delivery.
Products missing original components.
Items returned without prior authorization.
Clearance or final-sale items where stated.
Products that cannot be resold for health, safety, or hygiene reasons where applicable.

If a product is excluded from returns, this will be disclosed on the product page or during purchase where applicable.

5. How to Request a Return

To request a return, contact TrendFlux at:

Email:
vdos.barber@gmail.com

Please include:

Order number.
Full name used for the order.
Reason for the return.
Photos or supporting information if applicable.

Do not send products back before receiving return instructions from TrendFlux.

Unauthorized returns may be refused or returned to the customer.

6. Return Shipping

Unless otherwise required by applicable law:

Customers are responsible for return shipping costs for unwanted items, incorrect selections, or changes of mind.
TrendFlux may provide a prepaid return label for defective, damaged, incorrect, or incorrectly fulfilled orders.

Return shipping instructions will be provided after the return request has been reviewed.

Customers are responsible for ensuring returned packages include tracking information when available.

TrendFlux is not responsible for returns lost during transit without proof of shipment.

7. Refund Process

Once a returned item is received and inspected, TrendFlux will notify the customer regarding approval or rejection of the refund.

If approved:

Refunds will be issued to the original payment method.
Refund processing times may vary depending on the customer's payment provider.
Customers should allow additional time for their bank or credit card company to process the refund.

Refunds generally appear within:

5–10 business days after approval, depending on the payment provider.

8. Partial Refunds

Partial refunds may be issued when:

Items are returned with missing components.
Products show signs of use beyond normal inspection.
Products are damaged after delivery due to customer actions.
Only part of an order qualifies for a refund.

The final refund amount will be determined after inspection.

9. Damaged, Defective, or Incorrect Items

If you receive:

A damaged product.
A defective product.
The wrong item.
A missing item.

Please contact TrendFlux within:

7 days of delivery

Email:

vdos.barber@gmail.com

Please include:

Order number.
Description of the issue.
Photos or videos showing the problem.

TrendFlux will review the claim and may provide:

Replacement item.
Replacement parts.
Store credit.
Refund.

10. Order Cancellation Policy

Customers may request cancellation within:

1 hour after placing the order.

To request a cancellation, contact TrendFlux immediately:

Email:
vdos.barber@gmail.com

Cancellation requests received after the 1-hour cancellation window may not be approved because orders may have already entered processing or fulfillment.

If an order has already been processed, shipped, or transferred to a fulfillment partner, it cannot be canceled and must follow the return process outlined in this policy.

11. Refunds for Canceled Orders

If a cancellation request is approved:

The order will be canceled.
A refund will be issued to the original payment method.
Processing times depend on the customer's bank or payment provider.

12. Exchanges

TrendFlux does not guarantee direct exchanges.

If a customer needs a different product, size, color, or replacement item, the customer may:

Request a return if eligible.
Receive a refund after approval.
Place a new order for the desired item.

Replacement requests for defective or incorrect items will be handled separately.

13. Failed Deliveries and Returned Packages

If a package is returned to TrendFlux or a fulfillment partner because of:

Incorrect customer address.
Failure to receive the package.
Refusal of delivery.

The customer may be responsible for additional shipping costs before reshipment.

If the customer requests a refund instead of reshipment, the refund may exclude shipping costs and other non-refundable fees where permitted by law.

14. Chargebacks

Customers are encouraged to contact TrendFlux before filing a payment dispute or chargeback.

Filing a chargeback without first allowing TrendFlux an opportunity to resolve the issue may delay resolution.

TrendFlux reserves the right to provide transaction records, communication history, shipping confirmation, and other relevant documentation to payment processors during dispute investigations.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit rights provided to consumers under applicable federal, state, or local laws.

Where applicable law provides greater protection, those legal rights will apply.

16. Contact Information

For return, refund, or cancellation requests, contact:

TrendFlux

461 SE Midway Blvd
Oak Harbor, WA 98277
United States